This Refund & Cancellation Policy explains the policies governing tutoring sessions, coaching services, memberships, refunds, cancellations, scheduling, additional coaching hours, and other paid services offered by BlueMint RN LLC ("BlueMint," "we," "our," or "us").

By purchasing any BlueMint service, you acknowledge that you have read, understood, and agree to this Policy.

1. Session Attendance & Late Arrival Policy

To ensure fairness for all students and maintain an organized tutoring schedule, BlueMint follows the attendance policy below.

• Students who join their session on time will receive the full scheduled duration of their session.
• Students may join up to 30 minutes after the scheduled session start time. During this grace period, the session will remain available to join.
• All sessions conclude at their originally scheduled end time. Arriving late does not extend the scheduled session or restore lost time.
• Students who attempt to join more than 30 minutes after the scheduled start time may be unable to access the session and may be considered to have missed the appointment.
• The tutor may, at their sole discretion, choose to extend a session or provide additional instructional time if scheduling permits. Such extensions are voluntary, are not guaranteed, and do not establish a precedent for future sessions.
• Technical issues caused by BlueMint will be reviewed individually. When appropriate, BlueMint may provide a reasonable accommodation at its sole discretion.
• Repeated late arrivals or missed appointments may result in additional scheduling restrictions at BlueMint's sole discretion.

By booking a tutoring session, students acknowledge and agree to this attendance policy.

2. Session Break Policy

Students are welcome to take reasonable breaks during any BlueMint session.

Breaks are considered part of the scheduled tutoring time and do not extend the session beyond its scheduled end time.

To ensure fairness for all students:

• Students may request a short break at any time during a session.
• Break time counts toward the scheduled tutoring time.
• Sessions conclude at their originally scheduled end time.
• Students are encouraged to take breaks only when reasonably necessary to ensure sufficient instructional time remains available.
• If additional instruction is needed, students may schedule another session or, when eligible, purchase additional coaching hours.
• The tutor may voluntarily extend a session if scheduling permits, but such extensions are never guaranteed.

3. Session Cancellations & Rescheduling

Students may cancel or reschedule a tutoring session without penalty by providing at least four (4) hours' notice before the scheduled start time.

Requests made with less than four (4) hours' notice may be considered late cancellations and may result in the session being forfeited or charged in full.

BlueMint understands emergencies occur and may make reasonable exceptions at its sole discretion.

4. Missed Appointments (No-Shows)

Students who fail to attend a scheduled tutoring session without prior notice, or who attempt to join after the 30-minute attendance window, may be considered no-shows.

No-show sessions are generally non-refundable and may count as completed tutoring sessions.

Repeated no-shows or repeated last-minute cancellations may result in scheduling restrictions, suspension, or termination of tutoring privileges.

5. Additional Coaching Hours Policy

Students may purchase additional Coaching hours when eligible through the BlueMint platform.

Additional Coaching hours are intended to provide flexibility for students who require more instructional time beyond their purchased session or included membership hours.

• Additional Coaching hours must be purchased through the official BlueMint checkout process.
• Promotional codes may be applied when available and subject to the applicable promotional terms.
• Purchased Coaching hours are added to the student's account and may be used toward future eligible Coaching sessions.
• Standard Coaching students purchase additional Coaching hours at the current Coaching rate.
• BlueMint Plus members purchase additional Coaching hours at the current Plus member rate while their membership remains active and in good standing.
• BlueMint reserves the right to modify pricing, promotional offers, purchasing limits, or eligibility requirements at any time.
• Unless otherwise required by applicable law, purchased Coaching hours are non-transferable and non-refundable once purchased.
• For BlueMint Plus members, purchased additional Coaching hours remain subject to the BlueMint Plus Membership Policy below.

6. BlueMint Plus Membership Cancellation & Renewal Policy

Membership

BlueMint Plus is a recurring monthly subscription billed through Stripe.

Membership coaching hours, pricing, and included benefits are available only while the subscription remains active and in good standing.

Cancellation Warning

Before a Plus membership cancellation can be confirmed, students are presented with a cancellation notice explaining:

• The membership remains active until the end of the current billing period.
• The effective membership end date.
• Remaining coaching hours will be permanently forfeited.
• The applicable 30-day re-enrollment cooldown.

Students must acknowledge this notice before cancellation is completed.

Membership Cancellation

Students may cancel at any time.

Cancellation does not immediately terminate the membership.

Membership remains active until the end of the current paid billing cycle.

Forfeiture of Coaching Hours

When a Plus membership ends, all remaining coaching hours are permanently forfeited, including:

• Unused monthly included hours.
• Rolled-over included hours.
• Purchased add-on Coaching hours.

Unused coaching hours:

• Have no cash value.
• Are non-refundable.
• Are non-transferable.
• Will not be restored or credited after cancellation.

Hour Rollover

Included coaching hours continue to roll over only while the membership remains continuously active and are subject to BlueMint's current rollover policy.

Purchased add-on Coaching hours also remain available while the membership remains active.

Once a membership ends, all remaining coaching hours immediately expire.

Re-enrollment Cooldown

Students who voluntarily cancel BlueMint Plus may not purchase another Plus membership for 30 days following the effective membership end date.

This policy exists to prevent repeated cancellations and re-enrollments solely to obtain additional monthly coaching hours.

During the cooldown, students may continue purchasing Express and standard Coaching sessions.

Payment Issues

If a recurring payment cannot be processed, BlueMint may temporarily suspend membership benefits while it attempts to recover the payment.

During this period, coaching hours may remain preserved but unavailable.

If payment is ultimately unsuccessful and the membership terminates, all remaining coaching hours are permanently forfeited.

Administrative Exceptions

BlueMint may waive or modify membership restrictions in cases involving billing errors, technical issues, or other exceptional circumstances.

7. Refund Policy

Individual tutoring sessions, Coaching sessions, memberships, and other paid services are generally non-refundable once provided.

If BlueMint is unable to deliver a purchased service, we may, at our sole discretion:

• Reschedule the service.
• Provide account credit.
• Extend access.
• Issue a refund when appropriate.

8. Technical Issues

If BlueMint experiences a technical issue preventing delivery of a paid Service, we will make reasonable efforts to:

• Reschedule the affected session.
• Extend access.
• Provide account credit.
• Issue an appropriate refund when warranted.

BlueMint is not responsible for issues arising from the student's internet connection, hardware, software, device, or other circumstances outside of BlueMint's reasonable control.

9. Billing Errors

If you believe you were charged incorrectly, please contact BlueMint promptly.

Verified billing errors will be corrected as quickly as reasonably possible.

10. Chargebacks

Before initiating a chargeback, we encourage students to contact BlueMint so we may attempt to resolve the issue directly.

Fraudulent or abusive chargebacks may result in suspension or permanent termination of Services.

11. Promotional Offers

Coupons, discounts, referral credits, promotional pricing, and other offers:

• Are subject to their own terms.
• May not be combined unless expressly stated.
• Have no cash value.
• May be modified or discontinued at any time.

12. General Policy Enforcement

BlueMint reserves the right to interpret, apply, and enforce these policies in good faith to protect students, tutors, and the platform's integrity.

Attempts to abuse, manipulate, exploit, or intentionally circumvent these policies, memberships, coaching hours, payment systems, booking systems, promotional offers, or platform functionality may result in suspension, termination, cancellation of memberships, modification of account privileges, or other appropriate action at BlueMint's sole discretion.

13. Changes to This Policy

BlueMint may modify or update this Policy at any time.

Material changes will be reflected by updating the Effective Date.

Continued use of the Services constitutes acceptance of the revised Policy.

14. Contact Us

BlueMint RN LLC

📧 support@bluemintrn.com

🌐 www.bluemintrn.com

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